Refund policy

Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible, items must be unused, unassembled, and in original packaging, with proof of purchase.

Please note: Once an item has been assembled, it is no longer eligible for return. Please inspect all items before assembly.

Non-Returnable Items

Cushions — All cushions are handcrafted to order and are final sale. No returns or exchanges.
Custom or personalized items
Sale items
Gift cards

Restocking Fee & Return Shipping

A 15% restocking fee applies to all approved returns. Original delivery costs and return shipping costs are the responsibility of the buyer and will be deducted from your refund.

Start a Return

To initiate a return, contact us at hello@shopnoventra.com.

Return addresses vary by supplier. Once approved, we will provide the correct return instructions and address.

Returns must be approved before shipping
Unauthorized returns will not be accepted

Damages & Issues

Inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours with photos and we will resolve it immediately. Reach us at (484) 293-1102 or noventraecommercellc@gmail.com.

Exchanges

The fastest way to get what you want is to return your item and place a new order once your return is approved.

Refunds

We'll notify you once your return is received and inspected.

If approved, refunds are issued to your original payment method within 10 business days.

Processing time may vary depending on your bank or credit card provider.

If more than 15 business days have passed since approval, contact us

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